Organisations experience internal changes which can be the consequence of external forces such as political, legal and economic factors. Local authorities restructure to increase effectiveness and efficiency. This includes producing changes in behaviour, writing new rules and procedures; and also introducing strategies to help employees to change and learn. This involves empowering individuals to take actions and make informed decisions rather than reacting to events. Emotional intelligence and self-awareness are important in achieving personal and professional change.

Our aim is to help organisations to create a learning organisation, with the promotion of a top down approach by adopting the following:

• Increasing an organisation’s efficiency and effectiveness

• Helping organisations to respond to change, which is influenced by external factors

• Supporting the resistant workforce to embrace change

• Managing the complexities in the organisation

• Focus on relationships, process, procedures, methods and results, in order to ensure sustainable success

• Creating conditions for individuals and teams to cope with unpredictable threats